Basic Function: The Applications Engineer will handle customer problems and applications support from a technical and engineering perspective.
- Determine the proper cable for various installation environments required/presented by the customer.
- Trouble shoot and conduct analysis of problems of apparently defective cables, termination and splicing issues.
- Determine the root cause of problems, recommend and implement improvements.
- Write reports of findings and corrective action reports for both internal and customer use.
- Support the Sales Group by conducting customer visits emphasizing installation, handling, termination, cost savings, trouble shooting and problem analysis.
- Conduct training sessions for contractors and customer groups.
- Stays current on all applicable industry standards, specifications and qualification requirements.
- Analyzes planning or logistics problems, determines causes and develops recommended solutions.
- Conducts all activities in accordance with the safety procedures and guidelines set forth by this company.
- Utilizes and follows quality policy and operating procedures to insure the quality and consistency of the job being performed.
- Other duties may be assigned by Management
Promotes OCC’s service excellence and quality. Provides excellent service to customers; builds strong relationships and team cohesiveness; focuses on quality and positive solutions; communicates respectfully; demonstrates compassion and understanding in response to customer request/needs.
Champions OCC’s mission, vision and values (as detailed in our 15 Essential Points of Success); complies with policies and procedures, ethical standards and Code of Conduct.
Minimum Qualifications Required:
Education & Experience: Bachelor’s degree in Electrical or Mechanical Engineering, or a closely related field and demonstrated experience in technical field servicing customers or equivalent combination of education, training and/or experience.
Essential Skills, Abilities & Knowledge: Excellent computer skills required with familiarity and skill in software packages such as Visual Cad, Autocad, Microsoft Word and Excel. Possess an excellent mechanical aptitude with a comprehensive knowledge of fiber optic cable technology and design and its application to production processes such as stranding, extruding, material usage and properties required. Comprehensive knowledge of all applicable industry standards and qualification requirements for fiber optic cable required. Ability to plan, layout, and execute complex work programs, functions, and operations. Ability to understand and implement quality procedures. Excellent math and handwriting skills required and the ability to correctly complete all paperwork. Excellent oral and written communication skills required with the demonstrated ability to express oneself clearly and concisely. Extensive ability to supervise and maintain effective relationships with subordinates. Ability to work in a team environment with responsibility for training, motivating, monitoring and evaluating others. Pay close attention to detail with the ability to complete assignments accurately, and to recognize, record, and help resolve problems. Able to organize, complete tasks and manage time.
Working Conditions: This is partially sedentary job which requires a sighted individual (i.e., vision corrected to 20/20) for significant computer usage and reading. Also, normal work responsibilities call for nominal levels of physically demanding efforts characterized by walking and standing some of the day and lifting up to fifty (50) pounds. This work also requires an individual with normal hearing (i.e., hearing corrected to normal ranges) for dealing with external agencies/vendors, interacting with employees, conducting meetings, as well as for significant telephone contact. The employee is regularly exposed to moving mechanical parts, fumes, or airborne particles, and toxic or caustic chemicals. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Note: This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
OCC offers a positive work environment driven around 15 Essential Points of Success, which is how OCC aspires to operate and is an integral part of our corporate philosophy and culture. OCC offers a competitive benefits package to promote health and financial security for you and your family that includes company-sponsored health, dental and vision plans, Health Savings Accounts (HSA’s), Flexible Spending Accounts (FSA’s), life insurance, short and long term disability coverage, optional supplemental insurance plans; including, critical illness and accident, a 401(k) plan, an Employee Assistance Program (EAP), education assistance, and wireless discounts. Employees are also provided with security options including Healthy Rewards®, Secure Travel®, Will Preparation and Identity Theft protection as well as generous paid time off and holiday schedules.
Optical Cable Corporation is an EEO/AA/Veterans/Disability Employer. For additional information, please click here.
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