Administrative Assistant – Quality

Administrative Assistant – Quality

Basic Function:  The primary responsibility of the Quality Coordinator is to provide administrative support to Quality in compliance with ISO 9001:2015. This position will also be required to participate, as needed, in the efforts to prevent, detect, report, correct, or cause to be corrected the production of non-conforming material or product through routine conduct of audits/inspection at all stages of production.

Significant Responsibilities:

Performs specific job responsibilities:

  • Manages the Customer Return process including investigation, report, and material disposition.
  • Oversees the Document System per ISO 9001; document management, review schedule, approval routing, training assignment, archival, and filing.
  • Participates in the Internal Audit Program; scheduling and filing.
  • Assists with the Calibration Program.
  • Responds to Customer Requests (BAA, TAA, CoC)
  • Assists with data collection for Management Review and Pillar Boards.
  • Acts as backup Inspector, as needed.
  • Provides administrative support for any paperwork required by ISO 9001:2015.

Promotes OCC’s service excellence and quality. Provides excellent service to customers; builds strong relationships and team cohesiveness; focuses on quality and positive solutions; communicates respectfully; demonstrates compassion and understanding in response to customer requests/needs.

Champions OCC’s mission, vision, and values as detailed in the 15 Essential Points of Success; complies with policies and procedures, ethical standards, and Code of Conduct.

Minimum Qualifications Required:

Education & Experience:  High School diploma required. Advanced studies/degree in a scientific or technical field preferred. Minimum two years’ work experience in Quality Assurance/Quality Control and/or in a regulated manufacturing environment required. Further experience may be considered in lieu of education.


Essential Skills, Abilities & Knowledge:  Good computer skills with the ability to compile, organize, and chart large volumes of data.  Ability to read and follow basic instructions and to implement work programs, functions, and operations.  Ability to understand and implement quality procedures.  Math and handwriting skills required and the ability to correctly complete all documentation.  Good oral, written, and interpersonal skills are required with the ability to give direction, advice, and assistance to others.  Ability to work in a team environment and assist in training, motivating, monitoring, and evaluating others.  Pay close attention to detail with the ability to complete assignments accurately and to recognize, record, and help solve problems.  Able to organize, complete tasks, and manage time.  Ability to work with minimal supervision.


Working Conditions:  While performing this job, the employee is regularly required to stand and must be reasonably ambulatory.  The employee must regularly lift and/or move up to 35 lbs.  This job requires vision sufficient for completing quality work, reading comprehension, and computer use.    This work also requires hearing sufficient for normal workplace conversation and training.  The noise level in the work environment is usually moderate.  A reasonable accommodation may be made to enable individuals with a disability to perform the essential functions.  Specific vision abilities required by this job include color vision.


Note:  This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by incumbents of this job.  The incumbents may be requested to perform job-related tasks other than those stated in this description.



OCC offers a positive work environment driven by 15 Essential Points of Success, which is how OCC aspires to operate and is an integral part of our corporate philosophy and culture.  OCC offers a competitive benefits package to promote health and financial security for you and your family that includes company-sponsored health, dental, and vision plans, Health Savings Accounts (HSA’s), Flexible Spending Accounts (FSA’s), life insurance, short and long term disability coverage, optional supplemental insurance plans; including, critical illness and accident, a 401(k) plan, an Employee Assistance Program (EAP), education assistance, and wireless discounts.  Employees are also provided with security options including Healthy Rewards®, Secure Travel®, Will Preparation, and Identity Theft protection as well as generous paid time off and holiday schedules. 


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Optical Cable Corporation is an EEO/AA/Veterans/Disability Employer. For additional information, please click here.


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